[2.3] Solving The Beauty Industry’s Accountability Problem


    This episode exceeds ten minutes, so you should already know things are about to get serious.

    It seems we’re holding everyone responsible for their actions, using the power of social media to publicly shame shameful people. Abusers, harassers, racists, thieves, and those who treat service workers like trash are no longer safe in their assumption that their crimes will only be remembered for as long as the witnesses talk about it. No longer will they remain cocooned in the relatively anonymous nature of their physical descriptions. People cannot play the role of “the woman at JCPenney who cursed out the cashier,” or “the old man who shouted racial slurs at a woman at the park” and walk away without consequences. Their crimes and abhorrent behaviors are recorded, uploaded, shared, swiftly attached to their real names, etched in digital stone, and woven into the potentially eternal fabric of the internet.

    When are beauty workers going to start naming and shaming those who exploit them in the workplace?

    Relevant Articles:

    How to Approach Your Salon Owner to Discuss Fair Employment Practices

    “Perhaps the best explanation for this new trend is simpler: it works.”
    Whistleblowers in Low-Wage Jobs Turn to Social Media

    “Your right to communicate with coworkers in an effort to improve your workplace extends to certain communications on social media.”
    Can You Be Fired For Talking About Your Job on Social Media?

    All music in this episode was by Broke For Free (Tom Cascino), who makes all kinds of awesome songs. Listen to more here, support him here, and follow him here.

    This Ugly Beauty Business
    This Ugly Beauty Business
    [2.3] Solving The Beauty Industry's Accountability Problem
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    Beauty industry survivalist, salon crisis interventionist, tactical verb-weapon specialist, and the leader of at least a hundred workplace revolutions, Tina Alberino is known as much for her extensive knowledge as for her sarcastic wit and mercilessly straightforward style. She’s the author of The Beauty Industry Survival Guide and Salon Ownership and Management: A Definitive Guide to the Professional Beauty Business. When she’s not writing, educating, or consulting, she can be found overthinking everything, identifying problems people didn’t know existed, and stubbornly working to change the things she cannot accept.


    1. Tina, brilliant piece as usual! The model of addressing injustice that you present is so helpful, not just for our industry, but for any situation in life. Thank you for doing what you do!

    2. I feel as if I am one of those women who have had their name ‘etched in stone, and shared on the internet’ among hairdressers. I am not sure why. One time I directly addressed the person who had colored my hair a number of times to express dismay with the last coloring, how it differed from what it had previously been, and inquired as to what could have gone wrong. I didn’t raise my voice or accuse, but I did express dissatisfaction. It has been 3-4 years now, and every hairdresser I see for either a cut or color leaves me with something I unpleasing or unexpected. I am terrified to go to salons. I tip 20% regularly (as the Damage is not usually visible until I get home). I make pleasant small talk, but products, try very hard to be a good client.
      Is there any way to get off one of these lists?

      • I highly doubt you’re on any kind of list. While I’ve heard of these things happening in small towns (where a problematic client will develop a negative reputation and get blacklisted by the shops in their area), it’s more likely that you’re not communicating well or not being properly taught how to maintain the style you’ve been given. Even when a professional dislikes a client, they know their reputation is on their head. They aren’t going to intentionally do a poor job, knowing you could show that to others and discourage them from seeing that professional.


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