“A few weeks ago, I had to refer a client to a podiatrist. My boss saw me with her at the desk, writing the name and number of the doctor I recommend on the back of one of our business cards. She pulled the card from me and told me to do the service. The client agreed with me and said she appreciated my professionalism, but the owner basically dragged her back to the chair and insisted I was being ‘ridiculous.’
Later, the owner told me I was unprofessional and that I should never ‘send money walking out the door’ and that if I didn’t like feet, I shouldn’t be a nail tech.
I have no problem with feet! I’m not even grossed out by abnormalities. I just want to protect the clients and my license. I explained to her that we’re not permitted to take clients with any abnormalities, and even showed her where the regulations state that. She was angry with me and said she didn’t care. She said if I ‘pull that shit again,’ I’ll be ‘sent packing.’ What do I do?”
Fire her. Report her. See it through. Find another job.
A salon owner with an attitude like that is a public health menace. She’s endangering the wellness of the clients (or as she likes to call them, her “money”). No amount of discussion will get someone who sees people as nothing more than walking dollar signs to understand how irresponsible and inconsiderate they’re being.
Any salon owner who treats their employees the way she treated you is not worth risking your license for.
Her attitude towards people sickens me as much as her disregard for their personal welfare.
I suspect there’s some racism and salon classism going on here also. Your salon owner is Caucasian. Not only are you are the only Vietnamese employee, you’re the only nail technician. (You’ll notice I cleaned the submission up a bit. I can tell based on your syntax that you’re not a native English speaker.)
Unless she treats everyone like trash, she likely considers you a second-class citizen in the salon for one or more reasons. She may have racial prejudice, language prejudice, or a professional bias against nail technicians.
You’re not stupid just because you don’t speak English as fluently she does or because you’re part of a different ethnic group. You’re not any less of a professional if you don’t generate as much income as her stylists. You’re not any less deserving of respect than anyone else. However, she’s proven through her actions that she isn’t deserving of yours.
Take a stand, then walk out.