“It seems people in this industry are all about money. Isn’t it about watching each other succeed?”
Current and aspiring salon owners, are you ready for some hurt feelings?
Nobody cares about your journey. Don’t let motivational memes fool you into believing that people want to see you succeed. A good deal of them do not. Many are indifferent and a few others would love to see you fail. Some of those who want to see you go down in flames will be people you like and people you trust. The feeling of betrayal you experience when you make that realization can be crushing. Those disappointments have sent professionals and salon owners running from the industry.
Females—pay attention. Over the last five years or so, “entrepreneurs” and their glassy-eyed worshippers on social media have promoted this #girlboss #empowerment guilt trip—perpetuating the message that we should all be holding hands and “elevating” each other, as if we’re obligated to on account of our shared gender, and while that’s admirable, we need to remember that we’re running businesses.
It isn’t your responsibility to enable anyone else’s success and you shouldn’t expect anyone else to ensure yours.
Female entrepreneurship groups often pressure us—female business owners—to network and share advice, to mentor and give other women opportunities. They’re all about “uplifting” and “empowering” others. If you feel compelled to mentor someone, you should, just understand that it comes with inherent, unavoidable risks and very little potential reward (especially if they’re local).
While I can’t tell the future, I can promise you that someone will betray you, sabotage you, and/or take advantage of you at some point in your career as a salon owner. It will likely happen more than once and it will hurt every time—but it will hurt a lot more if you don’t hold your cards close and keep your expectations in check. Stay sharp.
I object to the notion that anyone should expect others to care about their success—that isn’t what this or any industry is about. For many people, the beauty industry very much is all about the money, and that’s a completely valid position to have.
Ambition and competitiveness aren’t inherently evil qualities.
We’re allowed to be motivated by money, achievement, and winning. But we also need to accept that for there to be winners there must also be losers, and we must be aware of the fact that some people play dirty.
We aren’t “sisters.” We are business owners. If you expect others to genuinely care about your success, you’ll be giving people the power to make you feel badly when they don’t behave the way you expect them to. You’ll also be letting your guard down, which never ends well—especially if the person you’re letting your guard down for happens to be the “super nice” competing salon owner from the place across the street or the competing microsalon owner from the suite down the hall.
Don’t make it easy for people to take advantage of you, and don’t ever feel sorry about refusing to “elevate” someone else.
By accepting that a.) most people don’t care about your salon’s welfare whatsoever, and b.) a good deal of people put their interests first and foremost with complete disregard for the feelings or welfare of others, we can stop being negatively affected by their behaviors. People typically can only hurt you and your business if you let them.
Stay alert, be a little paranoid, but keep things in perspective. Your competitors aren’t your BFFs, but they’re also not your archenemies or bitter rivals. You are not in business to “vanquish” them and if you truly believe that you are, adjust your attitude and your expectations immediately—you will never eliminate all of your competitors, you overly optimistic egomaniac, so get over yourself.
Your job is not to damage a competitor’s company but to build your own. You are in business to profit and grow but understand that a competitor’s gains are not your losses—in fact, their gains can be your gains too. For instance, when one full-service salon’s small nail department has booked to capacity with standing customers, they may refer their nail clients to your nail salon. That referral relationship will never exist if you’re an immature jerk who treats business like a deathmatch.
You can and should have a cordial relationship with the other salon owners in your local area. You shouldn’t share your secrets with them but you also do not have to act like teenagers from rival cliques. More than anything I would like to see professionals and salon owners in this business behave like adults. It is completely inappropriate to treat another adult with the contempt and hostility that many people in this industry inflict upon one another.
You will very likely be making phone calls to your competitors throughout the year whenever you need to check an applicant’s references. Wouldn’t it be nice if those calls could be friendly? When a client passes a bad check for several hundreds of dollars’ worth of services at another salon, wouldn’t you appreciate a phone call from that owner warning you that there’s a scam artist in town? How about when the state board or the city building commissioner attempt to pass new codes or regulations that could potentially impact you and the way you do business? What about when business trends begin to shift, and both of your salons now have to pivot in order to survive? Don’t you think it would be strategically advantageous to brainstorm solutions to major mutual problems together? This might rock your perception of reality, but it actually isn’t abnormal for competing businesses to cooperate at times.
Worthy competitors will force you to work harder (which ultimately is for your benefit), so don’t be petty. Try to establish cordial professional relationships with the other salon owners in your area. Invite them to tour your facility. Show them and their businesses respect. Never communicate negative opinions about them personally, speak negatively of their salons, or denigrate the quality of their work. You don’t want them doing the same to you, and you never know when you might need each other.
However, in your interactions with other salon owners (and even with employees who may become competitors), be cautious.
Keep the worst-case scenario at the forefront of your mind. Suspect that they may have ulterior motives and be protective of your secrets. Don’t allow yourself to feel obligated to “elevate” anyone who stands to benefit from your downfall.
Not every competing salon owner will be mature enough to handle a cordial relationship with you. Consider it their loss. Don’t let their behavior influence yours. Continue to maintain high standards and respect their business, even if they don’t respect yours. At the same time, remember that you are responsible for your own success. Be nice; never naïve.
This article is a short excerpt of Salon Ownership and Management: The Definitive Guide to the Professional Beauty Business.
Have you ever been burned by a professional you considered a friend or another industry colleague who took advantage of your assistance, or have your mentorship efforts paid off in fulfilling ways? Have you ever mentored (or been mentored) by someone? How did it go? Tell us in the comments!
I cannot express how much I love this! I am so tired of being “targeted” as a woman business owner and invited to “associations” only because I am a woman. I am a business owner and I am successful because I am not your friend or foe. I am paranoid, diligent in how I and my business is perceived by current and past employees, customers and competition. I am my business and my business is “my business”!
EXACTLY! I don’t want to come across as anti-feminist, because I’m certainly not that, but I refuse to be made to feel guilty or like I’m not fulfilling my “duty” to other women by keeping my trade secrets a secret. Are men placed under the same pressure? Nope. How many of those Instagram memes are designed to make them feel responsible for “elevating” their entire gender? ZERO, by my count. So why are we being made to feel like it’s our obligation–especially in our industry–to give other women easy pathways to the success we worked so hard to achieve.
That’s what educators and bloggers (like me) do. Female entrepreneurs of all kinds should not be made to feel similarly burdened.
Omg, This article spoke to me in ways I can’t express. I was mentored In a microsalon environment but only understood the full impact of this after reading your first book and saw how I was taken advantage of by said mentor. Over the past two years I have fought back with clear understanding and verbiage from your articles, even sharing your book for her reading pleasure (not received well I might add). Being a business major in my earlier career I fully supported your pricing philosophy and have maintained my pricing in accordance with your formula. However when she Informed me her rent was going up and so would mine, I had to plant myself firmly in my belief and reject the rent increase to the end where I had to leave the salon.
This did hurt as if we were breaking up and I hoped we could have remained friends, but her current actions of reaching out to my client base (which never should have been in her software but I followed her directions) and my Naïveté never saw what came next.
I work in a small community filled with hair and nail salons. There is plenty to go around as I’m told, I have lost no clientele during this change and hope to gain new clientele through my new full-service salon relationship and marketing efforts throughout the holiday seasons. I choose not to speak about the break up, even when people share the crap talk they’re hearing from my last salon. Taking the higher ground as they say. And I guess I need to get thicker skin, but clearly so many of the insightful scenarios shared in your article will never happen between us and that is sad. Again thank you for your article. Sisterhoods Do serve purpose but finding out that purpose is the challenge.
You did the right thing, and you’re absolutely correct. It can be hard to establish and maintain professional, cordial relationships with competing business owners, especially during a time when social media and online business coaches are encouraging us to band together–a concept that would only make sense if we were not operating in competition with each other, lol. I’m happy to share my expertise and talk about the details of my business model because I feel that there’s a strong need for more salons that cater to the elderly and those with compromised immune systems and mobility issues, but I’m not sharing our product recipes, lol. If the situation were different and salons like mine could be found in every town, there’d be no way I’d be so forthcoming with the information I share.
Spot on again Tina
I left my previous employer because I was being taken advantage of and I was to naive to recognize it.
She kept asking my advice and even had me develop in house treatments. After no raise, percentage, or acknowledgement of my work that she continued to profit off of, she then wanted me to help develop a product line, and when I didn’t hand over my formulas for her to profit off of, she started treating me like shit. She had her university drop out daughter promoted to manager who started ringing all my sales under her friend, and continued to overwork and underpay me and other talented technicans, who also quit.
Tina, even though I’m not in a beauty industry (I own a small music school) all of this applies to my appointment based business as well! Thank you!
In retrospect, all those times a “friend” shared my posts and tagged people, I thought my good news, great ideas, and innovations were being celebrated. Nope. She was showing other industry professionals what I was doing. I don’t tell anyone shit anymore.
I left Facebook in April, not because I was falling victim to that kind of thing, but because I saw how toxic it was and how it was being used as a tool to hurt and manipulate other people. (It was also time-consuming and soul-sucking, while giving strangers the impression that it’s okay to expect access to your personal life and immediate attention.) I also wouldn’t share a damn thing about what goes on with me or my business, because who does it benefit? Me? How?
A lot of the people who do the most bragging, flexing, and posturing are the least successful. Social media makes it easy to present a convincing–but false–lifestyle. I keep quiet, focus on my business, collect my money, and ignore everything else.