“I don’t have a problem with entitlement. My problem is that I’m not getting everything I want.”
We all know some salon landords who want to “have their cake and eat it too.” They want to classify you as independent but treat you like an employee. That’s old news.
Something I don’t talk about often is about how some renters also like having and eating their cake.
- They want their landlord to supply product.
- They want to take advantage of walk-in or phone business.
- They want two weeks a year of “free rent” for vacation time.
- They want to use the receptionist and the salon software system.
Listen up, renters. It’s time for a reality check. You are considered “self-employed” for a reason. You are operating your business independently of the salon. The salon owner is just your landlord.
You are not entitled to walk-in or call-in clients.
In “blended” salons, you’ll find a renter working alongside an employee of the salon. I often get emails from owners who are frustrated that their booth renters expect to be put on rotation with the employees for walk-in or phone business.
Let’s make this clear right now: As a booth renter, you are paying for work SPACE; Not business.
You don’t pay for the advertising the owner may do so you aren’t entitled to profit from it. Because of this, you have no right to any clients who call the salon phone or walk into the salon unless they specifically request you. If you’re in a blended salon and no employee is available to take a walk-in, the owner may give you the client–but a smart owner will do it for a fee.
Salon owners who have employees also have a responsibility as their employer to make sure that their workers are busy and making enough money to survive. Booth renters generally enter lease agreements because they have already established a strong following and have no problem maintaining and building their businesses independently. If a booth renter needs to rely on walk-in or phone business, they weren’t ready for rental to begin with.
If you want to “be your own boss,” then be your own boss and accept responsibility for all aspects of your business, including client acquisition and retention.
You are not entitled to “free rent” for vacation time.
When you rent space in a salon or spa, you are considered a “commercial tenant.” It’s just as if you were to rent a building in a shopping mall. No commercial landlord–and that’s exactly what the salon owner becomes when they lease space–is going to offer you “free rent” so you can take a vacation.
The family who owns my favorite Italian restaurant closes up shop and flees the Florida heat to visit their family in Jersey from July to September. Does their landlord waive their rent while they’re gone those three months? Absolutely not. That space is sill occupied by them. That landlord still has a mortgage, property taxes, and maintenance fees to pay. Why on earth would you think that the owner of the salon you rent at should take a loss so you can have two weeks of vacation time?
You’re a business owner. If you want time off but you don’t want to lose your space, pay your rent like every other business owner in the world.
You are not entitled to free product–backbar or otherwise.
When you decided you wanted to be your own boss, you said goodbye to those days of having all your backbar provided for you. Those things are now your responsibility. You are not the salon owner’s employee.
The salon owners is not setting your prices to accommodate for your product overhead. Therefore, you and your product (or lack thereof) are not their problem.
Remember, the salon owner is your landlord. I don’t approach the property manager of the building my salon is located in and demand he pay for my metal foot files and autoclave bags, so why would you ask the salon owner to cover your business expenses?
You are not entitled to free reception or assistant services.
The receptionist is an employee of the owner. Her job is to answer the client calls to the salon owner’s business, seat the salon employees’ clients, and collect the salon’s cash. The owner pays for that receptionist with the money she’s made from the stylists that the receptionist is hired to catered to.
Unless your lease states otherwise (and charges you accordingly), your rent covers your space. That’s it. It doesn’t cover any support staff.
You cannot utilize assistants or receptionists you don’t pay for.
You field your own calls and collect your own money because you’re running your own business. If you want a receptionist or assistant, hire one and pay for them yourself. It’s not the owner’s responsibility to help you manage your business; she has her own business to worry about.
If you have a problem with any of these things, you were not ready to be your own boss, because you are still expecting others to manage your business for you.
Booth rental is small scale business ownership. It is a great way to see exactly what it’s like to run a business before you open up a full blown business. You can get a taste for what is required of a business owner.
- If you’re having to poach clients from the landlord you’re renting from, you weren’t ready for rental.
- If you can’t afford to (or don’t want to be bothered to) purchase your own products, you weren’t ready for booth rental.
- If you can’t handle answering your own phone, collecting your own money, or cleaning up after yourself, you weren’t ready for booth rental.
- If you didn’t understand that you weren’t entitled to “free rent” as a booth renter, you clearly have no idea what self-employment is and shouldn’t have signed a lease to begin with.
I’m not saying this because I have problems with renters–I’ve been one.
I’m saying this because I have a problem with renters who didn’t understand what booth rental involved. I have a problem with people in general (whether they’re owners, employees, or renters) trying to take more than they’re owed at someone else’s expense due to some false sense of entitlement.
Renters: You’re business owners now. Act like it.
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