[1.6] You Screwed Up: How to Hold Others Accountable

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    Sometimes, people make mistakes. Unfortunately, many either don’t recognize they’ve made a mistake or choose to pretend they didn’t make a mistake at all. (Presumably assuming that if they ignore their blunder, everyone else will ignore it too.) Regardless of your position—whether you’re a salon owner or a professional—you’ve likely been in a situation where you’ve had to hold someone accountable.

    PEOPLE AREN’T MIND READERS. YOU CAN’T EXPECT ANYONE TO INSTINCTIVELY KNOW ANYTHING.

    It’s up to you to communicate clearly, leaving no room for interpretation. If you’re in any position of leadership (as a salon owner or manager), holding employees (and sometimes clients) accountable for their actions will be an important part of your job duties. This article will tell you how to do so directly, without compromising your professionalism or losing your temper.

    This Ugly Beauty Business
    [1.6] You Screwed Up: How to Hold Others Accountable
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    Beauty industry survivalist, salon crisis interventionist, tactical verb-weapon specialist, and the leader of at least a hundred workplace revolutions, Tina Alberino is known as much for her extensive knowledge as for her sarcastic wit and mercilessly straightforward style. She’s the author of the book The Beauty Industry Survival Guide and the blog This Ugly Beauty Business. When she’s not writing, educating, or consulting, she can be found overthinking everything, identifying problems people didn’t know existed, and stubbornly working to change the things she cannot accept.

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