Comments on: [2.3] Solving The Beauty Industry’s Accountability Problem

By: Tina Alberino

Tina Alberino — Wed, 09 Oct 2019 02:27:37 +0000

In reply to Joy Currie. I highly doubt you're on any kind of list. While I've heard of these things happening in small towns (where a problematic client will develop a negative reputation and get blacklisted by the shops in their area), it's more likely that you're not communicating well or not being properly taught how to maintain the style you've been given. Even when a professional dislikes a client, they know their reputation is on their head. They aren't going to intentionally do a poor job, knowing you could show that to others and discourage them from seeing that professional.

By: Joy Currie

Joy Currie — Sun, 06 Oct 2019 20:10:22 +0000

I feel as if I am one of those women who have had their name ‘etched in stone, and shared on the internet’ among hairdressers. I am not sure why. One time I directly addressed the person who had colored my hair a number of times to express dismay with the last coloring, how it differed from what it had previously been, and inquired as to what could have gone wrong. I didn’t raise my voice or accuse, but I did express dissatisfaction. It has been 3-4 years now, and every hairdresser I see for either a cut or color leaves me with something I unpleasing or unexpected. I am terrified to go to salons. I tip 20% regularly (as the Damage is not usually visible until I get home). I make pleasant small talk, but products, try very hard to be a good client.
Is there any way to get off one of these lists?

By: Lauren

Lauren — Sat, 28 Jul 2018 13:05:53 +0000

Tina, brilliant piece as usual! The model of addressing injustice that you present is so helpful, not just for our industry, but for any situation in life. Thank you for doing what you do!