I think my biggest pet peeve is when stylists yell across the salon. I swear, it’s an instant trigger for me, lol. The conversations that exclude clients is a close second.

ABSOLUTELY. I’ve seen the same practice at mom and pop shops. That is so tacky. It also instantly drops the client’s perception of service value. If that treatment were being performed in private on a nice esthetics table, the service value (and the client’s perception of the service overall) would jump considerably.

Thanks Anita! I’m going to add those two today. At the time I wrote this, I didn’t think the super obvious things needed to be listed, but that was a foolish assumption to make, since like you, I’ve seen the same basic problems (and worse).

Another one that really got me upset was the last hair cut I got. The hairdresses was talking on her cell phone while she was cutting my hair. And this salon has a TV, and she actually stopped to watch something on TV and commented about it to her co-worker. Needless to say, I was not happy with the service nor the haircut and I really did not want to leave a tip. $25 wasted.

You aren’t crazy. It’s completely unprofessional. I wouldn’t EVER allow that tacky, trashy behavior. They need to behave like adult professionals in a workplace, not teenagers hanging out at an after school social club.